{"id":11,"date":"2024-01-26T12:02:22","date_gmt":"2024-01-26T12:02:22","guid":{"rendered":"https:\/\/www.hsronline.it\/?page_id=11"},"modified":"2024-07-10T07:43:07","modified_gmt":"2024-07-10T07:43:07","slug":"faq-pazienti","status":"publish","type":"page","link":"https:\/\/www.hsronline.it\/en\/faq-pazienti","title":{"rendered":"FAQ Pazienti"},"content":{"rendered":"<div class=\"gb-container gb-container-58e05e4e alignfull\">\n<div class=\"gb-container gb-container-202eae97\">\n\n<h6 class=\"gb-headline gb-headline-2ed10035 gb-headline-text\">PATIENTS<\/h6>\n\n\n\n<h1 class=\"gb-headline gb-headline-f7a8b0a1 gb-headline-text\"><strong>General FAQs<\/strong><\/h1>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-820d05d2 alignfull\">\n<div class=\"gb-container gb-container-7c873ac8\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-95bd460d\">\n<div class=\"gb-grid-column gb-grid-column-4704f2b9\"><div class=\"gb-container gb-container-4704f2b9\">\n\n<p class=\"gb-headline gb-headline-0f8b1d90 gb-headline-text backtohome\"><a href=\"https:\/\/www.hsronline.it\/en\/\" data-type=\"page\" data-id=\"9\">&lt; Back to Home<\/a><\/p>\n\n\n\n<h2 id=\"comefunziona\" class=\"gb-headline gb-headline-7d9487ff gb-headline-text\" style='margin-top:6%; margin-bottom:2%'>How does it work?<\/h2>\n\n\n<div class=\"gb-container gb-container-fb38951c\">\n<div class=\"gb-container gb-container-0a44ab03 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-b80f8730 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Why use the Platform?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-8be42903 gb-headline-text\">The Platform is a tool that allows you to maintain continuous communication and care with your doctors. Through the Platform, you can collect and keep all your medical records and clinical history up to date in one place, avoiding the fragmentation of information across paper and digital documents. <br><br>Using the Platform also offers you additional benefits because: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>you have a single communication channel with your doctor, always available and easily accessible<\/li>\n\n\n\n<li>you always have access to your Personal Health Record, kept up to date with all your clinical information<\/li>\n\n\n\n<li>you can easily reach any healthcare professional you need without leaving your home<\/li>\n\n\n\n<li>your health data is safeguarded and protected, unlike on other non-professional tools you may use to stay in touch with your doctor<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-c298cb5a accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-e5b7a0c3 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">What can I do on the Platform?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-c01fda82 gb-headline-text\">With the Platform, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>prendere visione dell\u2019offerta sanitaria online Ospedale San Raffaele<\/li>\n\n\n\n<li>search for a doctor or clinic by name, specialty, condition, symptom, or body part<\/li>\n\n\n\n<li>chat and exchange documents with the doctor or clinic<\/li>\n\n\n\n<li>receive medical advice, reports, and prescriptions from your doctor through video consultations or written consultations<\/li>\n\n\n\n<li>store all your clinical documentation in your Personal Health Record, with no limits on file format or storage space<\/li>\n\n\n\n<li>set up and receive reminders&nbsp;<\/li>\n\n\n\n<li>request information from the medical office<\/li>\n\n\n\n<li>view the members of your Care Team who have access to your Personal Health Record<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-e1d0e4a4 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-791b86dd click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Do I need to install anything?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-26b46140 gb-headline-text\">No, you simply need to be online to use the Platform! You do not need to install any specific software for messaging healthcare professionals, attending telemedicine services (video consultations and written consultations), or uploading clinical documentation to the Platform.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-c3ec49a8 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-d6cd8d7c click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Which devices can I use to access the Platform?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>The Platform can be accessed from any device: computer, tablet, or smartphone.<br>You can access your personal account using your credentials from <a href=\"https:\/\/app.welmed.it\/ospedalesanraffaele\/login\">here<\/a>, oppure scaricare l\u2019App &#8220;Ospedale San Raffaele byWelmed&#8221; per <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=it.welmed.ospedalesanraffaele&amp;hl=en_IE&amp;gl=US\" data-type=\"URL\" data-id=\"https:\/\/play.google.com\/store\/apps\/details?id=it.welmed.ospedalesanraffaele&amp;hl=en_IE&amp;gl=US\" target=\"_blank\" rel=\"noreferrer noopener\">Android<\/a> and <a rel=\"noreferrer noopener\" href=\"https:\/\/apps.apple.com\/it\/app\/ospedale-san-raffaele-bywelmed\/id6478528556\" target=\"_blank\">iOS<\/a> and log in using your credentials or biometric authentication (fingerprint or facial recognition).<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-be2f3d95 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-72beee46 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Does the Platform protect the privacy and security of exchanged data?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Yes. We use the highest security standards for connectivity, infrastructure, encryption, and backups to ensure that all exchanged data is stored securely and remains available for your consultation. The Platform is also GDPR-compliant, ensuring user privacy and proper data ownership and governance.&nbsp;<br>You can find all the details in the <a href=\"https:\/\/pb-attachments.s.welmed.it\/privacy\/patient\/ospedalesanraffaele\/terms_of_use_v3.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">General Terms and Conditions of Use<\/a>, nell\u2019<a href=\"https:\/\/pb-attachments.s.welmed.it\/privacy\/patient\/ospedalesanraffaele\/privacy_policy_v3.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Healthcare Facility Data Processing Privacy Notice<\/a> and in the<a href=\"https:\/\/pb-attachments.s.welmed.it\/privacy\/patient\/ospedalesanraffaele\/ssi_privacy_policy_v3.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Platform Data Processing Privacy Notice<\/a>.<\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n\n\n<h2 id=\"costiepagamenti\" class=\"gb-headline gb-headline-aca99e44 gb-headline-text\" style='margin-top:6%; margin-bottom:2%'>Costs and Payments<\/h2>\n\n\n<div class=\"gb-container gb-container-d1fde30a\">\n<div class=\"gb-container gb-container-09389758 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-76eb5d6e click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">What are the prices for services on the Platform?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-23393153 gb-headline-text\">There are two types of services available on the Platform: Video Consultation and Written Consultation. These can be accessed by patients in two ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Private, where the patient selects the Healthcare Professionals of the Facility.&nbsp;<\/li>\n\n\n\n<li>Clinic-Based, where the patient selects a Clinic. In this case, the Healthcare Professional is assigned based on the availability and specialties of the medical team associated with that Clinic.<\/li>\n<\/ul>\n\n\n\n<p class=\"gb-headline gb-headline-ceb6441e gb-headline-text\">Prices vary depending on the type of service provided through the Platform. Fees are determined by the individual Healthcare Professionals or by the Clinics within the Healthcare Facility.<br>To view an overview of the prices for services available on the Platform, you can browse the Healthcare Facility\u2019s complete telemedicine offering by visiting <a href=\"https:\/\/www.hsronline.it\/en\/\">hsronline.it<\/a>.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-7ce9b786 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-a201496d click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">How do I pay for a service, and what payment methods are accepted?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-e7384136 gb-headline-text\">Payment can be made on the Platform using a credit card or a prepaid card. We accept Maestro, Mastercard, Visa, and rechargeable Postepay cards.&nbsp;<br>Le transazioni sono interamente gestite dal sistema PayPal, che ti garantisce la massima sicurezza. Non si accettano pagamenti con carta di debito e bonifico bancario.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-9c27a0ae accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-eda5737f click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Will I receive an invoice for telemedicine services provided through the Platform?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-664220f9 gb-headline-text\">Yes. In the \u201cInvoices\u201d section of the menu within your personal account, you can view and print all invoices issued for the telemedicine services you have received through the Platform.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-f68ce7db accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-0f087ba6 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Can I claim the invoices as healthcare expenses for tax deduction purposes? Are they submitted for inclusion in the 730 tax return?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>S\u00ec. Le Prestazioni svolte in Telemedicina sulla Piattaforma rientrano a tutti gli effetti nelle spese sanitarie per cui \u00e8 prevista la detrazione d\u2019imposta del 19% (su un importo che supera la franchigia di 129,11 Euro). <br>Tutte le spese sanitarie che sostieni per eseguire Prestazioni sulla Piattaforma vengono&nbsp; inviate all\u2019Agenzia delle Entrate, per essere registrate nel tuo modello 730.<\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n\n\n<h2 id=\"registrazione\" class=\"gb-headline gb-headline-14f438cd gb-headline-text\" style='margin-top:6%; margin-bottom:2%'>Registration and Login<\/h2>\n\n\n<div class=\"gb-container gb-container-3acc54fe\">\n<div class=\"gb-container gb-container-421691de accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-90c2d841 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">What can I do before registering on the Platform?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-4362ccb3 gb-headline-text\">You can browse the Platform\u2019s complete telemedicine offering by simply visiting the page <a href=\"https:\/\/www.hsronline.it\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">hsronline.it<\/a> and search for a healthcare professional or clinic by name, specialty, condition, symptom, or body part.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-0e023bd3 gb-headline-text\">Once you start your search, you will be directed to a page displaying the results most relevant to your healthcare needs.<\/p>\n\n\n\n<p class=\"gb-headline gb-headline-c8055f37 gb-headline-text\">Here, even without registering, you can view the list of healthcare professionals and clinics, including the telemedicine services they provide, pricing, the earliest availability for video consultations, and response times for written consultations.<br><br>Se vuoi contattare il Professionista Sanitario o l\u2019Ambulatorio prima di prenotare una Prestazione usa il tasto \u201cScrivimi\u201d o \u201cScrivici\u201d: potrai scrivere al Professionista o all\u2019Ambulatorio, ma affinch\u00e9 il messaggio venga recapitato \u00e8 necessario essere registrati in Piattaforma e aver effettuato il login.<br>Note: Not all healthcare professionals and clinics have the \u201cWrite to Me\u201d or \u201cWrite to Us\u201d feature enabled. If this feature is not active, you will need to book a service in order to get in touch with the healthcare professional or clinic.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-c8ba48c0 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-d71780e9 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">How do I register on the Platform?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-7e86155a gb-headline-text\">Registration on the Platform is free and only takes a few minutes! You can also register a person for whom you are a parent, legal guardian, or support administrator; simply have their personal information available.<br><\/p>\n\n\n\n<p class=\"gb-headline gb-headline-b031615c gb-headline-text\">The steps are listed below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to the <a href=\"https:\/\/app.welmed.it\/ospedalesanraffaele\/registration\/patient\" target=\"_blank\" rel=\"noreferrer noopener\">registration page<\/a> as a Patient<\/li>\n\n\n\n<li>Complete the personal information form by filling in all required fields, marked with an asterisk (*).<\/li>\n\n\n\n<li>Pay close attention to the section covering the Terms and Conditions, Privacy Notices, and Consent Forms: read the documents available through the blue links and provide your consent to continue with the registration process.<\/li>\n\n\n\n<li>Click the \u201cConfirm\u201d button.<\/li>\n<\/ul>\n\n\n\n<p class=\"gb-headline gb-headline-0c4e128d gb-headline-text\">On the next screen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter a valid email address that you check regularly.<\/li>\n\n\n\n<li>Enter your phone number.<\/li>\n\n\n\n<li>Create a password with at least 8 characters. It may contain spaces, lowercase and uppercase letters, special characters, and numbers. Together with your email address, it will be used to access the Platform whenever you need<\/li>\n\n\n\n<li>Click the \u201cConfirm\u201d button.<\/li>\n<\/ul>\n\n\n\n<p class=\"gb-headline gb-headline-7ca9f94a gb-headline-text\">On the next screen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the 6-digit code that the Platform sent to the email address you provided during registration. If you cannot find it in your inbox, please check your spam or junk mail folder.<\/li>\n\n\n\n<li>Click the \u201cContinue\u201d button.<\/li>\n<\/ul>\n\n\n\n<p class=\"gb-headline gb-headline-fe4c156a gb-headline-text\">The registration process is complete: you are now inside the Platform. Search for a healthcare professional and use the \u201cWrite to Me\u201d feature to contact them.<br>When you need to access the Platform again, go to the <a href=\"https:\/\/app.welmed.it\/ospedalesanraffaele\/login\" target=\"_blank\" rel=\"noreferrer noopener\">login page<\/a>Enter the email address and password you selected, and enjoy all the telemedicine services available on the Platform.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-e6833f94 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-4be64611 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Terms and Conditions and Privacy Notice: what are they and why is it important to read them?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-6c7556c9 gb-headline-text\">When you register on the Platform, you are asked to read and accept certain terms and privacy notices. This is a necessary step to complete your registration and access the Healthcare Facility\u2019s telemedicine services. Below is a list of the terms and notices that you must review in order to register; these are identified by an asterisk (*).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/pb-attachments.s.welmed.it\/privacy\/patient\/ospedalesanraffaele\/terms_of_use_v3.pdf\" target=\"_blank\">General Terms and Conditions of Use<\/a><\/strong>: these are agreements between you and the Healthcare Facility that describe the services offered through the Platform, how those services are provided, and the conditions you must comply with in order to use them.<\/li>\n\n\n\n<li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/pb-attachments.s.welmed.it\/privacy\/patient\/ospedalesanraffaele\/privacy_policy_v3.pdf\" target=\"_blank\">Healthcare Facility Privacy Notice<\/a><\/strong>: this document provides information about how your personal data is processed in relation to healthcare services delivered through the Platform. Your data may also be processed for other purposes, such as sending information about services and marketing communications.<\/li>\n\n\n\n<li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/pb-attachments.s.welmed.it\/privacy\/patient\/ospedalesanraffaele\/ssi_privacy_policy_v3.pdf\" target=\"_blank\">Platform Privacy Notice<\/a><\/strong>: this document provides information about the processing of your personal and health data. It specifies who the data controller is, the purposes of the processing (such as anonymization and sharing through the Personal Health Record), the methods used to process the data, who may have access to it, and your rights regarding that data.<\/li>\n\n\n\n<li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/pb-attachments.s.welmed.it\/privacy\/patient\/ospedalesanraffaele\/doctor_patient_contract_v3.pdf\" target=\"_blank\">Doctor\u2013Patient Agreement<\/a><\/strong>: this document governs the contractual relationship established between the patient registered on the Platform and the healthcare professional of the Facility who provides the telemedicine services.<\/li>\n<\/ul>\n\n\n\n<p class=\"gb-headline gb-headline-3ce7bd07 gb-headline-text\">All of these terms and privacy notices remain available to you even after completing your registration. You can find them in your Profile Settings, under the \u201cTerms and Conditions\u201d section.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-b5525aa2 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-8261ab2b click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Consents: what are they and why is it important to accept them, even if they are not mandatory?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>During registration, we ask you to review and provide your consent for certain specific purposes. While this is not mandatory, it is very important to pay attention and understand what we are allowed to do with your consent\u2014especially regarding your Personal Health Record:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Consent to Data Anonymization:<\/strong> we ask for your permission to anonymize your personal and health data so that, once it can no longer be linked back to you, it may be used to improve the services offered to healthcare professionals and to optimize the care journey for patients like you.<\/li>\n\n\n\n<li><strong>Consent to the Personal Health Record<\/strong>: we ask for your consent to allow healthcare professionals on the Platform to access your Personal Health Record. This is important: without your consent, they will not be able to upload clinical documents, collaborate with other colleagues to safeguard your health, or optimize the management of your care. Healthcare professionals who access your data will only be those directly involved in your care journey and\/or those engaged to support your treatment and healthcare management.<\/li>\n\n\n\n<li><strong>Consent to Receive Communications and Informational Materials:<\/strong>: we ask for your consent to allow the Data Controller (the Platform) to send you marketing communications, promotional offers, and informational materials related to preventive healthcare programs.<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n\n\n<h2 id=\"cercaprofessionista\" class=\"gb-headline gb-headline-e9d7c292 gb-headline-text\" style='margin-top:6%; margin-bottom:2%'>Find and Contact a Healthcare Professional<\/h2>\n\n\n<div class=\"gb-container gb-container-b9d6a74a\">\n<div class=\"gb-container gb-container-cb17ac50 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-0b63a400 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">How can I view the Platform\u2019s healthcare services offering?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-a868f36a gb-headline-text\">You can browse the Healthcare Facility\u2019s complete telemedicine offering both before and after registering. Visit the page <a rel=\"noreferrer noopener\" href=\"https:\/\/www.hsronline.it\/en\/\" data-type=\"URL\" data-id=\"https:\/\/www.hsronline.it\/\" target=\"_blank\">hsronline.it<\/a> and search for a healthcare professional or clinic by name, specialty, condition, symptom, or body part. <br>Start your search and you will be taken to a page displaying the results most relevant to your healthcare needs.<br><br>Here, even without registering, you can view the list of healthcare professionals and clinics, including the telemedicine services they provide, pricing, the earliest availability for video consultations, and response times for written consultations.<br><br>If you would like to contact a healthcare professional or clinic before booking a service, use the \u201cWrite to Me\u201d or \u201cWrite to Us\u201d button. You can send a message to the healthcare professional or clinic, but in order for the message to be delivered, you must first register and log in to the Platform.<br>Note: Not all healthcare professionals and clinics have the \u201cWrite to Me\u201d or \u201cWrite to Us\u201d feature enabled. If this feature is not active, you will need to book a service in order to get in touch with the healthcare professional or clinic.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-62fa2e8a accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-e4475a9c click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">How can I search for a healthcare professional whose name I already know?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-b7600858 gb-headline-text\">Go to <a rel=\"noreferrer noopener\" href=\"https:\/\/www.hsronline.it\/en\/\" target=\"_blank\">hsronline.it<\/a> Go to \u2026 and enter the healthcare professional\u2019s name in the search bar. From the results page, select the profile of the professional you are looking for to view their detailed page, including the telemedicine services they provide, pricing, the earliest availability for video consultations, and response times for written consultations.<br>If you would like to contact the healthcare professional before booking a service, use the \u201cWrite to Me\u201d button. You can send a message to the professional, but in order for the message to be delivered, you must first register and log in to the Platform.<br>Note: Not all healthcare professionals have the \u201cWrite to Me\u201d feature enabled. If this feature is not active, you will need to book a service in order to get in touch with the healthcare professional.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-dcf11d32 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-835184d8 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">How can I contact a healthcare professional?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-8343da09 gb-headline-text\">On the detail page of the healthcare professional or clinic you are interested in, you may\u2014provided that the feature has been enabled by the professional or clinic\u2014use the \u201cWrite to Me\u201d or \u201cWrite to Us\u201d function to send a message before booking a service.<br>Not all healthcare professionals and clinics have the \u201cWrite to Me\u201d or \u201cWrite to Us\u201d feature enabled. If this feature is not active, you will need to book a service in order to get in touch with the healthcare professional or clinic.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-f0a2c79e accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-8df323a2 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">What is the \u201cWrite to Me\u201d feature and what is it used for?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-26c85ac7 gb-headline-text\">The \u201cWrite to Me\u201d feature allows you to contact a healthcare professional who provides telemedicine services through the Platform.<br><br>Use the \u201cWrite to Me\u201d feature to receive guidance toward the service that best suits your needs. You will be asked to provide your email address and describe your concern, allowing the healthcare professional to gain an initial understanding of your health issue.<br><br>To complete the sending of your message to the healthcare professional, you will be asked to log in to the Platform or register if you have not already done so.<br><br>Tieni presente che inviare un messaggio al Professionista tramite la funzione \u201cScrivimi\u201d non equivale a richiedere una Prestazione sanitaria: \u00e8 solo un modo per contattarlo e avere la sicurezza che sia quello pi\u00f9 adatto a te.<br><br>Clinics also offer a \u201cWrite to Us\u201d feature, which works in exactly the same way.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-9b1e7cc6 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-d6aeab6b click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">Why don\u2019t all healthcare professionals have the \u201cWrite to Me\u201d feature enabled?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Some healthcare professionals have the \u201cWrite to Me\u201d feature disabled. In this case, you will need to book a service in order to get in touch with the professional, and you will be required to register and log in to the Platform.<\/p>\n<\/div><\/div>\n\n<\/div>\n\n<div class=\"gb-container gb-container-e86a08d4 accordionpagineinterne\">\n\n<h5 class=\"gb-headline gb-headline-271c0802 click-me\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\">How do I book a service?<\/span><\/h5>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"gb-headline gb-headline-1b2fc154 gb-headline-text\">Booking a service is simple:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>search for the healthcare<\/strong> <strong>professional <\/strong>using the search bar available on the page <a rel=\"noreferrer noopener\" href=\"https:\/\/www.hsronline.it\/en\/\" target=\"_blank\">hsronline.it<\/a><strong>.<\/strong> You can search by the professional\u2019s first and last name if you already know it, or by specialty, condition, symptom, or body part (for example: cardiology, hypertension, high blood pressure, headache).<\/li>\n\n\n\n<li>select the healthcare professional you wish to consult,<strong> <\/strong>click the button<strong> \u201cBook a Service\u201d<\/strong> or scroll down to view the services provided by the healthcare professional through the Platform.<\/li>\n\n\n\n<li>choose the service you wish to receive on the Platform (Written Consultation or Video Consultation) and click on <strong>\u201cBook\u201d.<\/strong><\/li>\n\n\n\n<li>complete registration and log in to the Platform<\/li>\n\n\n\n<li>fill in the required fields (and attach any clinical documentation you may have) to send your service request to the healthcare professional, then click on <strong>Vai al pagamento<\/strong><\/li>\n\n\n\n<li>proceed with payment for the service to confirm it. You will receive booking confirmation via email.<\/li>\n<\/ul>\n\n\n\n<p class=\"gb-headline gb-headline-42622b43 gb-headline-text\">Use the \u201cWrite to Me\u201d button<strong> <\/strong>if you have doubts about which service to book, provided that the feature has been enabled by the healthcare professional.<\/p>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-f1532f11\">\n<div class=\"gb-grid-column gb-grid-column-dd2a33c6\"><div class=\"gb-container gb-container-dd2a33c6\">\n\n<a class=\"gb-button gb-button-e7eca39e\" href=\"https:\/\/www.hsronline.it\/en\/\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M31.7 239l136-136c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9L127.9 256l96.4 96.4c9.4 9.4 9.4 24.6 0 33.9L201.7 409c-9.4 9.4-24.6 9.4-33.9 0l-136-136c-9.5-9.4-9.5-24.6-.1-34z\"><\/path><\/svg><\/span><span class=\"gb-button-text\">Back to Home<\/span><\/a>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-109be9e2\"><div class=\"gb-container gb-container-109be9e2\"><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-da647691\"><div class=\"gb-container gb-container-da647691\"><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-a72cd3a9\"><div class=\"gb-container gb-container-a72cd3a9 sticky\">\n\n<h2 class=\"gb-headline gb-headline-aa5d15d2 gb-headline-text\">Sections:<\/h2>\n\n\n\n<h2 class=\"gb-headline gb-headline-510e954a gb-headline-text\"><a href=\"#comefunziona\">How does it work?<\/a><\/h2>\n\n\n\n<h2 class=\"gb-headline gb-headline-67113955 gb-headline-text\"><a href=\"#costiepagamenti\" data-type=\"internal\">Costs and Payments<\/a><\/h2>\n\n\n\n<h2 class=\"gb-headline gb-headline-e19615b6 gb-headline-text\"><a href=\"#registrazione\" data-type=\"internal\">Registration and Login<\/a><\/h2>\n\n\n\n<h2 class=\"gb-headline gb-headline-cb981460 gb-headline-text\"><a href=\"#cercaprofessionista\" data-type=\"internal\" data-id=\"#cercaprofessionista\">Find and Contact a Healthcare Professional<\/a><\/h2>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>PAZIENTI FAQ Generali<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":142,"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":2717,"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/2717"}],"wp:attachment":[{"href":"https:\/\/www.hsronline.it\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}