HEALTHCARE PROFESSIONAL
General FAQs
How does it work?
Why use the Platform?
Using the Platform allows you to bring your clinical practice online, enhancing the care you provide in your physical clinic. In addition, the Platform replaces all synchronous and asynchronous communications that are currently scattered across various non-professional channels such as email, WhatsApp, phone calls, and video calls.
In addition to bringing all professional communications together in one place, using the Platform offers several other advantages:
- it helps you keep professional communications separate from personal ones
- it gives you the opportunity to be compensated for your professional communications with patients
- it allows you to maintain a complete history of all professional communications in a patient-centered environment
- it provides professional tools for advanced communication with patients and colleagues
- it provides legal protection and insurance coverage for the professional activities you carry out on the Platform
What do I need to work on the Platform?
Working on the Platform is very simple! You will need:
- a stable internet connection
- a computer, tablet, or smartphone
- a webcam and a microphone for video consultations
- one or more monitors suitable for the proper display and interpretation of radiological images
For the best working experience, we recommend a quiet and private environment.
Do I need to install anything?
No, you simply need to be online to use the Platform! You do not need to install any specific software for messaging patients and colleagues, managing radiological images, conducting video calls with colleagues, or providing video consultations to patients.
Which devices can I use to access the Platform?
The Platform can be accessed from any device: computer, tablet, or smartphone. You can log in to your personal account using your credentials from hereor download the WelMed Pro App for devices. Android and iOS and log in using your credentials or biometric authentication (fingerprint or facial recognition).
Are there any storage limits?
No. You have unlimited storage space available for both communication services with patients and colleagues, as well as for storing your patients’ clinical data and documentation.
Everything you exchange and save on the Platform will always remain available and accessible. All you need is an internet connection to access it.
What is the WelMed Pro App used for?
L’App Welmed Pro per i Professionisti Sanitari, disponibile per Android and iOS, ti aiuta a tenere sempre sott’occhio tutte le attività della Piattaforma e a lavorare in mobilità.
Con le notifiche push ricevi in tempo reale gli aggiornamenti di Pazienti e Colleghi sulle attività che ti coinvolgono e visualizzi a colpo d’occhio il mittente e l’anteprima dei messaggi: una modalità “smart” di gestire le tue comunicazioni professionali.
L’App e la Piattaforma, inoltre, sono strumenti integrati e sincronizzati: i due sistemi dialogano tra loro e raggiungono il massimo della loro potenzialità se usati in maniera combinata. Con l’App, infatti, puoi firmare ed emettere ricette e referti in Piattaforma tramite riconoscimento biometrico (impronta digitale o riconoscimento facciale): non dovrai più usare app esterne per validare con la firma digitale i documenti clinici.
Se preferisci non attivarlo o il tuo cellulare non supporta il riconoscimento biometrico, puoi impostare, direttamente nell’App Welmed Pro, un codice PIN personale da utilizzare ogni volta che è richiesta la tua firma digitale.
Perché usare l’e-mail di Piattaforma invece dell’e-mail di lavoro?
The Platform email service (Mail2Platform) automatically converts emails sent by your patients into chat messages. which you can read and manage directly within the Platform. Unlike your work email, the Platform email service acts as a true email organizer, providing tangible benefits to your daily clinical practice:
- it allows you to receive, organize, and maintain a complete history of patient communications within a patient-centered environment
- it consolidates all messages and clinical documents exchanged with the patient into a single communication thread, organized by patient and automatically stored in their Personal Health Record
- it allows patients to communicate with you in the same way they already do—through emails or messages—without changing their habits, while making your clinical practice more organized and preventing the dangerous loss or fragmentation of information.
Getting started with the Platform email service is easy: share your … with all your patients, including those you see in person. direct link to your services andPlatform email addressYou can find them in Settings, under the “Profile Information” section:
- the link takes patients directly to your Services page, where they can contact you through the Platform and book your services
- the Platform email address (Mail2Platform) allows patients to send you an email, and you receive the message directly in the Platform chat!
You can share these contact details with your patients, including those you see in person, by including them in:
- your medical reports
- discharge letters
- in your email signature
- in your email auto-replies
- in response to WhatsApp messages
- with SMS
Why use the Platform Chat instead of email or WhatsApp?
Using email and WhatsApp to exchange healthcare data and information with your patients is not a professional solution. The Platform Chat, on the other hand, is a legally protected communication tool between doctor and patient that offers several advantages:
- you can disable it: in order to contact you, the patient will need to book one of your services.
- it allows you—through the support of the virtual assistant AIDA—to determine which services to make available to the patient based on the requests you receive, enabling you to be compensated for your professional activity whenever appropriate. The patient will see the services as having been opened by the virtual assistant.
- è storicizzata e sempre visibile nello stesso thread di comunicazione in cui si concatenano, in ordine cronologico, le Prestazioni eseguite con il Paziente
- it is separate from your personal communications
- it is GDPR-compliant
- it is covered by medical-legal protection
Does the Platform protect the privacy and security of exchanged data?
Yes. We use the highest security standards for connectivity, infrastructure, encryption, and backups to ensure that all exchanged data is stored securely and remains available for your consultation. The Platform is also GDPR-compliant, ensuring user privacy and proper data ownership and governance.
You can find all the details in the Terms and Conditions of use, in theHealthcare Facility Data Processing Privacy Notice and in thePlatform Data Processing Privacy Notice.
What do I need to register on the Platform?
To complete the registration process, you will need to provide the following information:
Note: Once you begin the registration process, it must be completed. Otherwise, the account you are creating will be blocked.
- Title: it is optional, but we recommend providing it so it will be visible to patients and colleagues.
- Self-Certification and Professional Information:
- Degree qualification details (required)
- the year you obtained your professional license, if applicable
- Professional Association / Licensing Board details
- Specialization diploma details, if obtained
- Conditions treated: this field is optional for completing the registration process and can also be filled in at a later time.
- Notification Management: this step is optional for completing the registration process and can also be completed at a later time.
Finally, remember to read and check the three boxes related to:
- confirmation that no incompatibilities exist with the professional activity being carried out
- compliance with the guidelines of international scientific societies
- participation in continuing education and professional development courses
and click on Save.
If you experience any issues during the Platform registration process, please contact Customer Care at support@welmed.it.
Accounting
How do I receive payments for the services I provide?
Payment for the service is made by the patient to the Healthcare Facility, which collects the corresponding amounts on behalf of the Healthcare Professional.
The Healthcare Facility will arrange payment to the Healthcare Professional upon receipt of an invoice issued by the Professional.
