For Patients
How does it work?
Search
Search the platform for a specialist, a clinic, a medical specialty, a condition, or a symptom.
Type
Write to the specialist or clinic through the free chat to describe your health concern and receive guidance toward the service that best suits your needs.
Receive
Receive the specialist’s clinical opinion through a video consultation or a written consultation, provided directly on the platform.
Archive
Save clinical documents, test results, medical reports, prescriptions, and treatment plans in your Personal Health Record on the platform.
Stay connected
with your doctor or clinic throughout your entire care journey!
Download the San Raffaele Hospital byWelmed App
Not only from your computer, but also from your smartphone: download the free Patient App, log in or sign up, and start communicating easily with our specialists right away!
Download the App
Watch the video
Questions or concerns? We’re here to help!
Why use the Platform?
The Platform is a tool that allows you to maintain continuous communication and care with your doctors. Through the Platform, you can collect and keep all your medical records and clinical history up to date in one place, avoiding the fragmentation of information across paper and digital documents.
Using the Platform also offers you additional benefits because:
- you have a single communication channel with your doctor, always available and easily accessible
- you always have access to your Personal Health Record, kept up to date with all your clinical information
- you can easily reach any healthcare professional you need without leaving your home
- your health data is safeguarded and protected, unlike on other non-professional tools you may use to stay in touch with your doctor
What can I do on the Platform?
With the Platform, you can:
- explore San Raffaele Hospital’s online healthcare services
- search for a doctor or clinic by name, specialty, condition, symptom, or body part
- chat and exchange documents with the doctor or clinic
- receive medical advice, reports, and prescriptions from your doctor through video consultations or written consultations
- store all your clinical documentation in your Personal Health Record, with no limits on file format or storage space
- set up and receive reminders
- request information from the medical office
- view the members of your Care Team who have access to your Personal Health Record
Do I need to install anything?
No, you simply need to be online to use the Platform! You do not need to install any specific software for messaging healthcare professionals, attending telemedicine services (video consultations and written consultations), or uploading clinical documentation to the Platform.
Which devices can I use to access the Platform?
The Platform can be accessed from any device: computer, tablet, or smartphone.
You can access your personal account using your credentials from hereor download the “San Raffaele Hospital byWelmed” app for Android and iOS and log in using your credentials or biometric authentication (fingerprint or facial recognition).
We have hundreds of specialists: find the right one for you!
Discover our Digital Clinics from San Raffaele Hospital
Book a Televisit with our Digital Clinics specialists at the facility: we will assign the most suitable specialist for you!
FOR DOCTORS AND HEALTHCARE PROFESSIONALS
Are you a doctor or a healthcare professional?
Download theApp Welmed Pro
Your communication with patients is also available through a convenient free app: download it now to stay connected with your patients in a professional and secure way.
Questions or concerns? We’re here to help!
Why use the Platform?
Using the Platform allows you to bring your clinical practice online, enhancing the care you provide in your physical clinic. In addition, the Platform replaces all synchronous and asynchronous communications that are currently scattered across various non-professional channels such as email, WhatsApp, phone calls, and video calls.
In addition to bringing all professional communications together in one place, using the Platform offers several other advantages:
- it helps you keep professional communications separate from personal ones
- it gives you the opportunity to be compensated for your professional communications with patients
- it allows you to maintain a complete history of all professional communications in a patient-centered environment
- it provides professional tools for advanced communication with patients and colleagues
- it provides legal protection and insurance coverage for the professional activities you carry out on the Platform
What do I need to work on the Platform?
Working on the Platform is very simple! You will need:
- a stable internet connection
- a computer, tablet, or smartphone
- a webcam and a microphone for video consultations
- one or more monitors suitable for the proper display and interpretation of radiological images
For the best working experience, we recommend a quiet and private environment.
Do I need to install anything?
No, you simply need to be online to use the Platform! You do not need to install any specific software for messaging patients and colleagues, managing radiological images, conducting video calls with colleagues, or providing video consultations to patients.
Which devices can I use to access the Platform?
The Platform can be accessed from any device: computer, tablet, or smartphone. You can log in to your personal account using your credentials from hsronline.itor download the WelMed Pro App for devices. Android and iOS and log in using your credentials or biometric authentication (fingerprint or facial recognition).
